Frequently Asked Questions

May I post book reviews from Kirkus on my own site, or reprint them elsewhere?
All material on this site is copyrighted by Kirkus Media LLC. Further reproduction without written permission from the publisher is strictly prohibited. You may license the Kirkus’ database  of book reviews for use in your products. For more information, click here.

How do I get my book reviewed by Kirkus?
If you are a publisher or an author published by a traditional publishing company (i.e., you did not finance the publication of your book), please see the publisher submission guidelines. If you are a self-publisher, please read about Kirkus Indie, our review service for independent authors. 

How much is a subscription to Kirkus Reviews?
For subscription information, please click here.

I'm nervous about sending my credit card information over the Internet. How secure is it?
All payments are processed on our secure website. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.

May I purchase a magazine subscription by check or money order?
You can purchase 12-month print/online combo subscription with a check or money order in U.S. currency drawn on a U.S. bank. We are unable to accept check or money order payments for monthly subscriptions. We will activate your subscription when we receive your check or money order, and notify you by email when this occurs. When sending a check be sure to include your first name, last name, company, job/title, address, phone number, email address and a username and password you would like to use (between 4 and 15 characters). Also, please include a hint question with answer to help retrieve your password in the event you lose or forget it.

Payments should be forwarded to:

 

Kirkus Media, LLC

Attn: Accounting

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What is your cancellation policy?
If you have a problem with Kirkus' service, please let us know by sending an email to customercare@kirkus.com and we will do our best to resolve the problem for you. Please call 1-800-316-9361 from 9:00 am to 5:00 pm CST Monday through Friday, or email customercare@kirkus.com with your full name, address and daytime phone number. To help us improve the service for all of our subscribers, we would also ask you to let us know why you want to cancel.

Can I order a gift subscription to Kirkus Reviews?
Yes. You can order an annual print/online gift subscription to Kirkus Reviews by contacting us for instructions at customercare@kirkus.com.

If I sign up for a subscription to Kirkus Reviews, may I share my username and password with my friends and colleagues?
No. That would violate the terms of service that you agree to when subscribing, and thus be grounds for termination of your account. In addition, anyone who signs on to Kirkus.com as you could change your username and password, preventing you from using your account. They would also have access to your credit card information.

I have a large group of people for whom to purchase this service. Is there a program for groups?
If you are interested, email us at customercare@kirkus.com and we will send you information about this program.

How long does it take for my membership to be activated from the time payment is made?
As soon as your payment is authorized and you choose a username and password, you have immediate access to the Kirkus.com book review database.

What is the billing schedule?
Annual subscribers are billed the day they sign up.

I've forgotten or lost my password. What do I do?
On the "Log In" page, click "retrieve it" to get your username or "reset it" to reset your password. If you still encounter problems, email customercare@kirkus.com, and customer service will assist you.

How do I update my account information (email, name/address, credit card information)?
To change your email, name or address, log in to the system with your user ID and password, and then click on "Manage Account." To change your credit card information, please call customer service at 1-800-316-9361.